Shipping
Last updated: 13 August 2026 ยท Have this reviewed by a qualified adviser before launch.
Quick summary: We dispatch orders in 1–2 business days. Standard delivery is free across the USA and takes 3–7 business days after dispatch. Express delivery (1–3 business days after dispatch) is available at checkout for a flat $15. We accept returns on unopened packs within 14 days of delivery, see our Refunds & Returns policy.
1. Shipping coverage
We deliver to all 50 US states and Washington D.C. We ship to residential and commercial addresses. We do not currently ship to US territories (Puerto Rico, Guam, etc.) or internationally outside the United States.
We regularly fulfill orders to customers in New York City, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio, San Diego, Dallas, San Jose, San Francisco, Seattle, Denver, Washington D.C., Boston, Las Vegas, Atlanta, Miami, New Orleans, Detroit, and thousands of other cities and zip codes across the country.
2. Shipping costs
Standard shipping is free on every order, whatever the pack size and wherever we deliver in the USA. There are no hidden fees.
If you need your order faster, express delivery is available at checkout for a flat $15. Express is a paid upgrade for the fastest delivery option and the fee applies to any order size.
3. Order processing time
Orders placed on business days (Monday to Friday, excluding US federal holidays) are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation email immediately after payment, and a dispatch confirmation with tracking information once your order has shipped.
4. Delivery times
Standard shipping (free)
Standard delivery takes 3–7 business days after dispatch, depending on your location. Remote or rural addresses may take up to 10 business days.
Express shipping ($15 flat)
Express delivery takes 1–3 business days after dispatch and is available for most US addresses. Choose the express option in the cart at checkout. Express is recommended if your event is within 7 days of placing your order.
Planning for events
We strongly recommend placing your order at least 10 days before your event date using standard shipping, or at least 5 days before using express. This accounts for processing time, transit time, and a buffer for any unexpected carrier delays.
5. Order tracking
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package with the carrier. If you have not received tracking information within 3 business days of ordering, please contact us at theteam@framesandsunglasses.com. See Track Your Parcel for help.
6. Delivery issues
Lost or stolen packages
If your tracking shows "delivered" but you have not received your package, please first check with neighbors and any safe locations at your address. If the package cannot be located, contact us within 7 days of the stated delivery date and we will investigate with the carrier and work to resolve the issue.
Damaged on arrival
If your order arrives damaged, take photographs of the packaging and product and email them to theteam@framesandsunglasses.com within 48 hours of delivery. We will arrange a replacement or refund promptly.
Incorrect items
If you receive the wrong color or pack size, contact us immediately with your order number and a photo of what you received. We will ship the correct items at no additional cost.
7. Contact us
For any shipping enquiries: email theteam@framesandsunglasses.com or call +66 098 391 3877. We respond within 1 business day.
Frames & Sunglasses, a trading name of Caruso Consulting Co Ltd, Suite 72, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand.