Legal
Quick summary: We dispatch orders in 1–2 business days and deliver across the USA in 3–7 business days. We accept returns on unopened packs within 30 days of delivery.
We deliver to all 50 US states and Washington D.C. We ship to residential and commercial addresses. We do not currently ship to US territories (Puerto Rico, Guam, etc.) or internationally outside the United States.
We regularly fulfill orders to customers in New York City, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio, San Diego, Dallas, San Jose, San Francisco, Seattle, Denver, Washington D.C., Boston, Las Vegas, Atlanta, Miami, New Orleans, Detroit, and thousands of other cities and zip codes across the country.
Shipping costs are calculated at checkout based on your delivery address and the pack size ordered. We work to offer the most competitive shipping rates possible. For large orders (50-pack), freight costs will be shown clearly before payment is taken. There are no hidden fees.
Orders placed on business days (Monday to Friday, excluding US federal holidays) are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation email immediately after payment, and a dispatch confirmation with tracking information once your order has shipped.
Standard delivery takes 3–7 business days after dispatch, depending on your location. Remote or rural addresses may take up to 10 business days.
Expedited shipping options (1–3 business days after dispatch) are available for most US addresses and can be selected at checkout. Expedited shipping is recommended if your event is within 7 days of placing your order.
We strongly recommend placing your order at least 10 days before your event date using standard shipping, or at least 5 days before using expedited shipping. This accounts for processing time, transit time, and a buffer for any unexpected carrier delays.
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package with the carrier. If you have not received tracking information within 3 business days of ordering, please contact us at theteam@customersupport.care.
If your tracking shows "delivered" but you have not received your package, please first check with neighbors and any safe locations at your address. If the package cannot be located, contact us within 7 days of the stated delivery date and we will investigate with the carrier and work to resolve the issue.
If your order arrives damaged, take photographs of the packaging and product and email them to theteam@customersupport.care within 48 hours of delivery. We will arrange a replacement or refund promptly.
If you receive the wrong color or pack size, contact us immediately with your order number and a photo of what you received. We will ship the correct items at no additional cost.
We accept returns under the following conditions:
We are unable to accept returns on opened packs, as the individual items will have been accessible and potentially used. If you have received a defective or damaged product, please see Section 6 above — different conditions apply.
Email theteam@customersupport.care with your order number, the reason for your return, and whether you'd prefer a refund or exchange.
We will reply within one business day with a return shipping address and any relevant instructions.
Pack the item securely and send it back using a trackable shipping method. Return shipping costs are the customer's responsibility unless the return is due to our error.
Once we receive and inspect the returned item, we will process your refund or ship your exchange within 2 business days.
Approved refunds are processed to the original payment method (credit/debit card, Apple Pay, Google Pay) within 5–10 business days of us receiving the returned item. The exact timing depends on your card issuer or payment provider — Stripe will process the refund on our end within 1–2 business days.
If you have not received your refund within 10 business days of it being confirmed, please contact your bank or card issuer before reaching out to us, as processing times vary.
We do not refund original shipping costs unless the return is due to our error (wrong item, damaged goods).
If you'd like to exchange your order for a different color or pack size, contact us within 30 days of delivery. Subject to availability, we will arrange an exchange on your behalf. If there is a price difference, we will charge or refund the difference accordingly.
Orders may be cancelled at no charge if requested before the order is dispatched. To cancel, email theteam@customersupport.care immediately with your order number in the subject line. If the order has already been dispatched, our standard return policy applies.
For any shipping or returns enquiries: